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研究生: 陳思婷
Chen, Shin-Ting
論文名稱: 跨國企業外派員工工作績效、知覺組織支持與承諾型人力資源管理關係之研究─駐地國員工協助意願與價值觀一致性之調節效果
A Study on the Relationship Among Expatriate Performance, Perceived Organizational Support and Committed Human Resource Management: The Analysis of Moderated Effect of Host Country Nationals’ Willingness to Support and Value Congruence
指導教授: 黃能堂
Huang, Neng-Tang
學位類別: 博士
Doctor
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 168
中文關鍵詞: 外派績效知覺組織支持駐地國員工協助意願承諾型人力資源管理措施價值觀一致性
英文關鍵詞: expatriate performance, perceived organizational support, committed human resources management, HCN’s willingness to support, value congruence
DOI URL: http://doi.org/10.6345/NTNU202000349
論文種類: 學術論文
相關次數: 點閱:225下載:13
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  • 本研究旨在探討「承諾型人力資源管理措施」、「知覺組織支持」、「價值觀一致性」以及「駐地國員工協助意願」這些影響因素間之關係,並分析是否對於外派績效有實質之影響。本研究針對目前任職於越南運動品牌代工廠之2000名外派人員以問卷調查方式進行抽樣調查,並以滾雪球方式進行樣本回收,本研究共回收293份樣本。
    研究發現以下五點結論:(一)承諾型人力資源管理措施對外派績效有顯著負向影響;(二)承諾型人力資源管理措施對知覺組織支持有顯著正向影響;(三)知覺組織支持對外派績效有顯著負向影響;(四)知覺組織支持在承諾型人力資源管理措施與外派績效間具有完全中介效果;(五)駐地國員工協助意願以及價值觀一致性不會在承諾型人力資源管理措施影響外派績效的過程中造成調節影響
    由知覺組織支持外派績效影響過程中扮演完全仲介角色可知,若無法讓外派人員感受到組織對他們的支持,無論多好的人力資源管理制度之建立,都無法提升外派績效。

    The purpose of this study was to explore the relationship between the factors of committed HRM, perceived organizational support, value congruence, HCN’s willingness to support and expatriate performance. This research was based on the questionnaire survey of expats who are currently serving in well-known OEM Taiwan-funded shoe factories. The number of population was approximately 2,000 expats. A total of 293 samples were collected in this study by snowball sampling.
    There are five conclusions: (I) Committed HRM has a significant negative impact on the performance of expatriates; (II) Committed HRM has a significant positive impact on POS; (III) POS has a significant negative impact on the performance of expatriates; (IV) POS has a full intermediary effect between committed HRM and expatriate performance; (V) HCN’s willingness to support and value congruence doesn't have a significant moderation effect. On this study, it can be seen that if the expatriate cannot feel the support of the organization to them, no matter how good the human resource management system is, it will not be possible improve their performance.

    中文摘要 i ABSTRACT iii 表 次 vii 圖 次 ix 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 9 第三節 研究範圍與限制 10 第四節 重要名詞釋義 12 第二章 文獻探討 15 第一節 外派績效 15 第二節 人力資源管理措施 21 第三節 知覺組織支持 25 第四節 駐地國員工協助意願 31 第五節 價值觀一致性 37 第六節 相關研究 42 第三章 研究設計與實施 53 第一節 研究架構 53 第二節 研究變項 55 第三節 研究步驟與流程 58 第四節 研究對象與方法 62 第五節 研究工具 63 第六節 資料處理與分析 82 第四章 研究結果與討論 85 第一節 描述性統計分析 85 第二節 相關分析 87 第三節 迴歸分析 89 第四節 階層回歸分析 95 第五章 結論與建議 99 第一節 研究結論 99 第二節 研究建議 101 參考文獻 105 一、中文部分 105 二、外文部分 111 附 錄 125 附錄一 專家名單 126 附錄二 專家內容效度審查問卷 127 附錄三 專家內容效度審查意見彙整 139 附錄四 預試問卷 146 附錄五 正式問卷(中文) 151 附錄六 駐地國員工協助意願問卷(越文) 156

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