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研究生: 洪俐詩
Hung, Li-Shr
論文名稱: 職場中的即時通訊對工作幸福感的影響—時間控制感、情緒耗竭之中介效果
Instant Messaging in the Workplace: The Mediating Effects of Perceived Control of Time and Emotional Exhaustion on Workplace Well-being
指導教授: 陳怡靜
Chen, Yi-Ching
口試委員: 吳宗祐
Wu, Tsung-Yu
林姿葶
Lin, Tzu-Ting
陳怡靜
Chen, Yi-Ching
口試日期: 2024/06/18
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 92
中文關鍵詞: 即時通訊時間控制感情緒耗竭工作幸福感
英文關鍵詞: instant messaging, perceived control of time, emotional exhaustion, workplace well-being
研究方法: 調查研究
DOI URL: http://doi.org/10.6345/NTNU202401131
論文種類: 學術論文
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  • 本研究基於工作要求—資源模式,旨在探究職場中不同情境的即時通訊對於工作幸福感之影響,以及時間控制感、情緒耗竭在其中的中介效果。本研究採用問卷調查法,以臺灣在職6個月以上,且工作中有使用即時通訊進行工作溝通聯繫之企業員工為研究對象,並採用兩階段問卷發放,總計回收有效問卷547份。研究結果顯示:(1)職場工作相關即時通訊與時間控制感具有正向關係。(2)時間控制感與工作幸福感具有正向關係。(3)時間控制感會中介職場工作相關即時通訊與工作幸福感之間的正向關係。(4)職場過度使用即時通訊與情緒耗竭具有正向關係。(5)情緒耗竭與工作幸福感具有負向關係。(6)情緒耗竭會中介職場過度使用即時通訊與工作幸福感之間的負向關係。最後針對兩種即時通訊情境所帶來的不同結果進行討論,並提出實務建議提供企業做為人力資源管理的參考。

    Based on the job demands-resources model, this study investigated the impact of instant messaging under different conditions on workplace well-being and the mediating effects of perceived control of time and emotional exhaustion. A questionnaire survey was administered to employees in Taiwan who had been employed for more than six months and used instant messaging for work communication. The survey was conducted in two stages, resulting in 547 valid responses. The results indicated that: (1) work-related instant messaging use was positively related to perceived control of time. (2) perceived control of time was positively related to workplace well-being. (3) perceived control of time mediated the positive relationship between work-related instant messaging use and workplace well-being. (4) excessive instant messaging use at work was positively related to emotional exhaustion. (5) emotional exhaustion was negatively related to workplace well-being. (6) emotional exhaustion mediated the negative relationship between excessive instant messaging use at work and workplace well-being. Finally, the implications of the different outcomes under the two instant messaging conditions were discussed, and practical recommendations were proposed for enterprises to use as references in human resource management.

    第一章 緒 論 1 第一節 研究背景 1 第二節 研究動機 2 第三節 研究目的 5 第二章 文獻探討 7 第一節 即時通訊(Instant Messaging) 7 第二節 時間控制感(Perceived Control of Time) 11 第三節 情緒耗竭(Emotional Exhaustion) 13 第四節 工作幸福感(Workplace Well-being) 15 第五節 假設推論 19 第三章 研究設計與實施 27 第一節 研究架構與假設 27 第二節 研究對象與資料蒐集 29 第三節 研究工具 32 第四節 資料處理與分析 41 第四章 研究結果 43 第一節 驗證性因素分析 43 第二節 相關分析 45 第三節 假設驗證 47 第五章 結論與建議 55 第一節 研究結果與討論 55 第二節 實務意涵 59 第三節 研究限制與未來研究建議 62 參考文獻 67 一、中文部份 67 二、外文部份 68 附錄 87 附錄一 第一階段問卷 89 附錄二 第二階段問卷 92

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