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研究生: 吳婉茹
Wu, Wan-Ru
論文名稱: 知覺組織支持、情緒智力對組織承諾之影響-以工作滿足為中介變項
The Organizational Commitment from Perceived Organizational Support and Emotional Intelligence- to Job Satisfaction as a Mediation Variable
指導教授: 余鑑
Yu, Chien
于俊傑
Yu, Chin-Cheh
學位類別: 碩士
Master
系所名稱: 科技應用與人力資源發展學系
Department of Technology Application and Human Resource Development
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 111
中文關鍵詞: 知覺組織支持情緒智力組織承諾工作滿足
英文關鍵詞: perceived organizational support, emotional intelligence, organizational commitment, job satisfaction
論文種類: 學術論文
相關次數: 點閱:173下載:0
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  • 自民國95年起,國際化石燃料價格大漲,嚴重衝擊了電業的經營環境,為了確保電力事業的永續經營,台電公司針對電業的特性,規劃各種人力運用機制,來厚植永續經營的實力。正因如此,員工接受越來越多的挑戰,員工更容易受到挫敗與工作不順利。員工應該要調整自身情緒,以免破壞工作氣氛。為了保障每位員工一個工作安全的工作環境,組織應適當的給予工作的支持,讓員工感受到組織負責任的態度與照顧,並滿足員工對公司的期許並產生情感依附,使員工與公司能一起成長茁壯。因此,研究之目的在於探討台電公司員工知覺組織支持、情緒智力對組織承諾的影響。
    本研究以台電公司南部某發力電廠為研究對象,採用問卷調查法,以便利抽樣方式共發放320份問卷,刪除無效問卷後,共計回收319份有效樣本。由本研究整理得以下結果(1)知覺組織支持、情緒智力對工作滿足有正向影響(2)知覺組織支持、情緒智力、工作滿足對組織承諾有正向影響(3)工作滿足於知覺組織支持、情緒智力與組織承諾間具有部分中介效果。結論建議:員工應調整心態以面對未知的挑戰,也希望組織能夠給予工員工適當的協助,以提升員工滿足於工作現況,進而增加員工對組織的承諾。

    Since 2006, international fossil fuel prices rose, severe electrical shock of the operating environment, in order to ensure sustainable development of the power industry, organization in relation to the power industry characteristics, planning of human use of mechanisms to enhance the company's sustainable strength. That is why employees receive more and more challenges, more vulnerable to defeat and were not going well. Employees should adjust itself emotions, so as not to undermine the working atmosphere. In order to ensure that each employee a job safe working environment, the organization should be adequate to support the work, let employees feel the organization responsible attitude and care, and to satisfies the staff and has the emotion attachment causes employees and companies grow together.
    Thus, the purpose of the study is to explore staff perceived organizational support、emotional intelligence impact on organizational commitment capability is an important factor for the organization competition. It has been attention recently. If enterprises improve the key dedicated driving force of innovative behavior, employee performance will be better and achieve the goals of business growth. This study adopted questionnaire, southern Taiwan Power Company plant for the study, the total of the valid samples are 319. Study found that (1)Perceived organizational support、emotional intelligence shows significant positive effects on the job satisfaction(2)Perceived organizational support、emotional intelligence、job satisfaction shows significant positive effects on the organizational commitment(3)The job satisfaction has mediation effect between perceived organizational support and emotional intelligence.

    謝 誌 i 中文摘要 iii ABSTRACT iv 目 錄 vi 表 次 viii 圖 次 xi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與待答問題 6 第三節 研究範圍與限制 8 第四節 重要名詞釋義 10 第二章 文獻探討 11 第一節 知覺組織支持 11 第二節 情緒智力 15 第三節 工作滿足 21 第四節 組織承諾 25 第五節 各變項間之相關性 28 第三章 研究設計與實施 33 第一節 研究架構與假設 33 第二節 研究方法 35 第三節 研究步驟 36 第四節 研究對象 40 第五節 研究工具 41 第六節 資料分析方式 47 第四章 資料分析與研究結果 51 第一節 問卷回收與統計 51 第二節 敘述性統計分析 52 第三節 信度、效度分析 58 第四節 相關分析 65 第五節 迴歸分析 71 第六節 中介效果驗證分析 74 第七節 研究假設結果摘要 79 第五章 結論與建議 81 第一節 研究結論 81 第二節 管理意涵 87 第三節 研究貢獻 90 第四節 研究限制與後續建議 92 參考文獻 94 一、中文部分 94 二、外文部分 96 附 錄 104 附錄一 問卷樣式 106 附錄二 中英對照表 108

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