研究生: |
張天樸 Chang, Ashley Tempo |
---|---|
論文名稱: |
以使用者經驗探討語音使用者介面設計:應用於新型冠狀病毒肺炎防疫之語音助手應用程式為例 Exploring Designing Voice User Interface Based on User Experience - Taking Example of the Voice Assistant Application for COVID-19 Prevention |
指導教授: |
梁桂嘉
Liang, Kuei-Chia |
口試委員: |
黃啟梧
Huang, Chi-wu 鄧建國 Teng, Chien-Kuo |
口試日期: | 2021/07/08 |
學位類別: |
碩士 Master |
系所名稱: |
設計學系 Department of Design |
論文出版年: | 2021 |
畢業學年度: | 109 |
語文別: | 中文 |
論文頁數: | 167 |
中文關鍵詞: | 語音使用者介面 、使用者經驗設計 、語音助手 、語音助手應用程式 、新型冠狀病毒肺炎 、語音設計 、語音產品設計 |
英文關鍵詞: | voice user interface, user experience design, voice assistant, voice assistant application, voice app design, covid-19 prevention |
研究方法: | 次級資料分析 、 調查研究 、 個案研究法 、 深度訪談法 、 半結構式訪談法 、 綠野仙蹤法 、 脈絡分析法 、 問卷調查法 |
DOI URL: | http://doi.org/10.6345/NTNU202101012 |
論文種類: | 學術論文 |
相關次數: | 點閱:161 下載:13 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
科技演進讓人類與機器間除了能透過觸控,還可以肢體、語音等方式與機器互動。語音使用者介面(voice user interface)是讓人類能夠透過對話和機器互動的橋樑。隨著語音技術進步,未來語音的操作將不再侷限執行單一任務,運用層面應能更多元,因此如何設計良好體驗的語音使用者介面及對話內容將是目前的挑戰。然而目前缺乏從使用者經驗設計師角度的語音使用者介面產品設計流程與相關研究。因此本研究將以使用者經驗為中心探討設計語音使用者介面的過程,最後整合案例分析與研究為設計流程模板,並實際運用該流程發展產品設計進行檢視。而本研究因語音能藉聲音傳達同理及其虛擬角色可以提供安慰與陪伴感、隨叫隨到的特性,選擇以應用於新冠肺炎防疫為例,透過語音互動陪伴居家隔離檢疫者度過隔離14天,讓防疫旅程變得更有溫度、正向。
本研究拆分為研究與產品設計階段。研究階段旨在釐清研究背景與動機、文獻回顧與案例分析等。而設計階段將運用研究的語音使用者介面設計流程,完成產品設計並檢核流程。使用者經驗研究階段透過訪談了解居家隔離檢疫者的需求,抓住語音痛點並發想概念。使用者經驗設計階段時定義目標使用者,並以使用者旅程圖洞見與延伸為關鍵用例。透過用例情境及推測角色矩陣圖構想語音系統角色,並以人物誌呈現與以其角度撰寫示例對話,最後描繪為對話流程圖。使用者經驗測試階段進行兩次產品設計的評估,並針對回饋進行迭代,以此貼合需求。第一次測試藉綠野仙蹤法對語音對話流暢、用詞、認知負荷,以及語音對話代理人進行評估。其中語音對話代理人的設計表現最佳,然對話脈絡有待提升,並以此為依據調整,完成第二次測試用原型。第二次測試以評估語音使用者介面的易用性、滿意度為旨,最終在易用性得到 85.83 分,而易用性表現較佳的題向,多與學習使用介面有關,顯示目前的設計無學習瓶頸。在滿意度調查時了解到,與現有機制相比,虛擬語音助手「居米」也讓受試者更願意且放心的告知真實狀況。
本研究提供語音使用者介面的設計流程建議,對於未來使用者經驗設計師能夠透過本研究流程進行開發帶來幫助與參考價值。
With the advance of science and technology, humans and machines can not only interact by touch but also by gesture and voice. Voice user interface is a connector that allows humans to interact with machines by talking. Along with the progressing of voice technology, voice interaction will no longer be limited to performing a single task in the future, and it should grow at a broader application level. Therefore, how to design a voice user interface with a good user experience will be the challenge. However, it was a lack of the design process of voice user interface products that form in the perspective of user experience designers, and the related study is also lacking. Because of this, the study will base on the user experience to explore the design process of the voice user interface, and integrate case analysis into a set of design process templates, furthermore using the process to develop product design for inspection. While voice can convey empathy, its virtual character can provide comfort and companionship, and always being on call. In that case, this study chose to take the COVID-19 pandemic prevention as an example, by accompanying the home isolation quarantine person with the voice assistant app through the quarantine for 14 days, and make the quarantine journey more heartwarming and positive.
This study is divided into the research and product design phases. The research phase aims to clarify the research background and motivation, problems, goals, literature review, and case analysis. The design phase will use the results of the research phase - the process of designing a voice user interface to complete the product design and verify the process at the same time. In the user experience research phase, this research uses interviews to understand the needs of the quarantine at home and grasp the voice pain points to develop concepts. In order to define the target user, this research uses the characters and the user journey map to gain insights and extends them as key use cases during the user experience design stage. The Voice Conversational Agent is conceived through use case scenarios and the Voice Conversational Agent Speculative Role Matrix. The sample dialogue will be written from the perspective of the voice conversational agent, and finally depicted as the voice user interface dialogue diagram. In the user experience testing phase, two product design evaluations are performed, and the feedback from the testing is used to iterate to meet users' requirements. The first test implements the Wizard of Oz test to evaluate the fluency, use of vocabulary, the cognitive load of voice sample dialogs, and the design of the voice conversational agent. Among them, "the design of voice conversational agent" performed best, but the dialogue context needs to be improved. Subsequently, based on the feedback from the first test, the prototype was adjusted to complete the prototype for the second test. The second test was designed to evaluate the effectiveness of the voice user interface and the satisfaction of the target users and finally scored 85.83 points on the system usability scale. The topics with better usability were mostly related to learning the voice interface, showing that the current design had no learning bottleneck. In the satisfaction survey, the study learned that compared with the existing service and product, the virtual voice assistant "Gemi" also allows the subjects to be more willing and more cautious to tell the real situation.
The research provides suggestions on the design process of the voice user interface so that user experience designers can develop through the process of this research.
英文參考文獻
Baecker, R. M., Buxton, W. A. S. (1987). Reading in Human-Computer Interaction: A Multi-disciplinary Approach, Los Altos, CA: Morgan Kaufmann.
Baecker, R. M., Nastos, D., Posner, I. R., & Mawby, K. L. (1993). The user-centered iterative design of collaborative writing software. In Proceedings of the INTERACT'93 and CHI'93 Conference on Human Factors in Computing Systems , pp. 399-405.
Baldwin, C. L. (2012). Auditory Cognition and Human Performance: Research and Applications, CRC Press: Boca Raton, FL, USA.
Benyon, D., Turner, P., & Turner, S. (2009). 人機介面互動式系統設計〔Designing interactive systems: People, activities, contexts, technologies〕(郭學武譯)。臺北:臺灣培生教育。(原著出版於2005)
Booth, P. A. (1989). An introduction to human-computer interaction. London: Psychology Press.
Brooke, J. (1996). Sus: a “quick and dirty” usability. Usability evaluation in industry, 189.
Brown, T. (2008). Design thinking. Harvard business review, 86(6), 84.
Candello, H., Munteanu, C., Clark, L., Sin, J., Torres, M. I., Porcheron, M., ... & Murad, C. (2020, April). CUI@ CHI: Mapping Grand Challenges for the Conversational User Interface Community. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems Extended Abstracts, pp. 1-8.
Canny, J. (2006). The future of human-computer interaction. Queue, 4(6), 24-32.
Carroll, J. M. (2000). Making use: scenario-based design of human-computer interactions. MIT press.
Chandel, P., Devanuj, & Doke, P. (2013). A comparative study of voice and graphical user interfaces with respect to literacy levels, ACM DEV '13: Proceedings of the 3rd ACM Symposium on Computing for Development, 33, 1.
Clark, L., Pantidi, N., Cooney, O., Doyle, P., Garaialde, D., Edwards, J., Spillane, B., Gilmartin, E., Murad, C., Munteanu, C., Wade, V., & Cowan, B. R. (2019). What Makes a Good Conversation?. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI ’19. ACM Press, New York, 1–12.
DOI: http://dx.doi.org/10.1145/3290605.3300705
Cohen, M. H., Giangola, J. P., & Balogh, J. (2004). Voice user interface design. Addison-Wesley Professional.
Cooper, A. (1999). The Inmates Are Running the Asylum.
Dix, A., Finlay, J. E., Abowd, G. D., and Beale, R. (2009). Human-Computer Interaction, Encyclopedia of Database Systems, 1327-1331.
Garrett, J. J. (2010). The elements of user experience: user-centered design for the web and beyond. Pearson Education.
Hassenzahl, M. (2018). The thing and I: understanding the relationship between user and product. Funology 2, pp. 301-313.
Hoc, J. M. (2000). From human – machine to human – machine cooperation, Ergonomics, 43:7, 833-843, DOI: 10.1080/001401300409044
Jokela, T. (2003). Assessment of user-centred design processes as a basis for improvement action, An Experimental Study in Industrial Settings [Acta Universitatis Ouluensis ed.], Oulu: Oulu University Press.
Kamm, C. (1995). User interfaces for voice applications. Proceedings of the National Academy of Sciences, 92(22), 10031-10037.
Kollar, L. (2003). GUIML, Creating Dynamic GUI Objects Using XML. Mathematical and Computer Modelling, 38 (9), 893-901.
Larsen, L. B. (2003). Assessment of spoken dialogue system usability-what are we really measuring?. In Eighth European Conference on Speech Communication and Technology.
Lee, S., Kim, S., & Lee, S. (2019, May). " What does your Agent look like?" A Drawing Study to Understand Users' Perceived Persona of Conversational Agent. In Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, pp. 1-6.
Licklider, J. C. (1960). Man-computer symbiosis. IRE transactions on human factors in electronics, (1), 4-11.
Mao, J. Y., Vredenburg, K., Smith, P. W., & Carey, T. (2001, November). User-centered design methods in practice: a survey of the state of the art. In Proceedings of the 2001 conference of the Centre for Advanced Studies on Collaborative research, pp. 12.
McTear, M. F., Callejas, Z., & Griol, D. (2016). The conversational interface, 6(94), pp. 102.
Minker, W., & Néel, F. (2002) Développement des technologies vocales. Dans Le travail humain, 65, 261-287. doi:10.3917/th.653.0261
Monk, A., Davenport, L., Haber, J., & Wright, P. (1993). Improving your human-computer interface: A practical technique (Vol. 1), New York: Prentice Hall.
Nass, C. & Brave, S. (2005). Wired for speech: How voice activates and advances the human-computer relationship, MIT Press, Cambridge: Massachusetts.
Norman, D. A. (1998). The Invisible Computer. MIT Press, Cambridge, MA.
Norman, D. A. (1981). Categorization of action slips. Psychological Review, 1(88), 1-15.
Norman, D. A. (1986). Cognitive Engineering, User-Centered Design: New perspectives on human computer interaction, Hillsdale, NJ: Erlbaum Association.
Norman, D. A. (2000). 設計心理學〔The psychology of everyday things〕(卓耀宗譯),台北:遠流出版社,10-11。
Norman, D. A., & Draper, S. W. (1986). User centered system design: New perspectives on human-computer interaction. CRC Press.
Pearl, C. (2016). Designing voice user interfaces: principles of conversational experiences. O'Reilly Media, Inc.
Preece, J. (1994). Human-Computer Interaction. Addison-Wesley.
Rosenfeld, L., & Morville, P. (2002). Information architecture for the world wide web. O'Reilly Media, Inc.
Schnelle, D., Lyardet, F., & Wei, T. (2005, July). Audio Navigation Patterns. EuroPLoP, 237-260.
Shneiderman, B. (1987). Designing the User Interface: Strategies for Effective Human Computer Interaction. Massachusetts: Addison-Wesley.
Stafford, G. C., Kelley, P. E., Syka, J. E. P., Reynolds, W. E., & Todd, J. F. J. (1984). Recent improvements in and analytical applications of advanced ion trap technology. International Journal of Mass Spectrometry and Ion Processes, 60(1), 85-98.
Turner, K. J. (2004). Analysing interactive voice services. Computer Networks, 45(5), 665-685.
Walters, M. L., Dautenhahn, K., Te Boekhorst, R., Koay, K. L., Syrdal, D. S., & Nehaniv, C. L. (2009). An empirical framework for human-robot proxemics. Procs of new frontiers in human-robot interaction.
Whiteside, J., Bennett, J., & Holtzblatt, K. (1988). Usability engineering: Our experience and evolution. Handbook of human-computer interaction, 791-817.
中文參考文獻
王鴻祥、翁鵲嵐、鄭玉屏、張志傑譯(2011)。情感@設計:為什麼有些設計讓你一眼就愛上。台北:遠流。
宋同正(2014)。序–服務設計的本質內涵和流程工具。設計學報,19(2)。
林恆安(2020)。設計語音對話代理人-應用推測角色之設計方法。國立臺灣科技大學設計系碩士論文,台北市。
唐國豪(2003)。人機互動。科學發展,368,18-23。
袁方編(2002)。社會研究方法。臺北:五南。
黃筠茜(2019)。聊天機器人頭像設計元素對其品牌個性感知之影響。國立臺中科技大學多媒體設計系,台中市。
董芳武、鄧怡莘(2006)。人機互動中之社會線索-語音與互動形式對兒童參與數位學習的影響。設計學報,11(4),81-97。
廖賀田、劉勉志(2000)。電腦操作環境之改進。淡江理工學刊,2(4), 221-228。
趙君晏(2017)。結合語音辨識於虛擬使用者介面之設計研究。國立臺北教育大學數位科技設計學系,台北市。
潘培藝(2017)。語音助理的性別提示對使用者感受與社會期許反應之探討。國立臺中科技大學多媒體設計系碩士班,台中市。
蔡明勳(2008)。語音使用者介面設計之互動式多媒體資訊站─以博物館導覽為例。南華大學資訊管理學研究所。
鄭琨耀(2010)。數位看板之互動式介面設計之研究與應用– 以中台山博物館為例。大同大學工業設計研究所,臺北市。
賴韋旻、游曉貞(2019)。語音助理的個性對使用者形象整飾之影響。工業設計,140,43-48。
網路參考文獻
Afshar, F. (n.d.). Voice Experience Design. Retrieved Apr 12, 2021, from url: https://fay-afshar.info/portfolio/voice-experience-design/
Amazon (n.d.). Amazon Skills. Retrieved Dec 4, 2020, from url: https://www.amazon.com/-/zh_TW/alexa-skills/b/?ie=UTF8&node=13727921011&ref_=topnav_storetab_a2s
Amazon Alexa (n.d.-a). What Are Alexa Skills?. Retrieved Dec 3, 2020, from url: https://developer.amazon.com/en-US/alexa/alexa-skills-kit
Amazon Alexa (n.d.-b). Alexa Design Guide. Retrieved Dec 9, 2020, from url: https://developer.amazon.com/en-US/docs/alexa/alexa-design/get-started.html
Baker, J. (2018). Voice User Interfaces (VUI) — The Ultimate Designer’s Guide. Retrieved Apr 12, 2021, from url: https://medium.muz.li/voice-user-interfaces-vui-the-ultimate-designers-guide-8756cb2578a1
Boston Consulting Group (2020, Apr 24). COVID-19 BCG Perspectives. Retrieved May 27, 2020, from url: https://media-publications.bcg.com/BCG-COVID-19-BCG-Perspectives-Version3.pdf
Carroll, J. M. (n.d.). The Encyclopedia of Human-Computer Interaction, 2nd Ed - 2. Human Computer Interaction - brief intro. Retrieved May 26, 2020, from url: https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed/human-computer-interaction-brief-intro
Centers for Disease Control and Prevention (2020a, Jul 28). Cleaning and Disinfecting Your Facility. Retrieved May 27, 2020,
from url: https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html
Centers for Disease Control and Prevention (2020b, Sep 10). Coronavirus Self-Checker. Retrieved Nov 28, 2020, from url: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/coronavirus-self-checker.html
Chawla, P. (2020). How-to Guide for a Flawless Voice User Interface Design. Retrieved Apr 12, 2021, from url: https://appinventiv.com/blog/voice-user-interface-design/
Chen, G. (2019). A Concrete Guide to Designing Voice User Interfaces. Retrieved Apr 12, 2021, from url: https://medium.com/voice-tech-podcast/a-concrete-guide-to-designing-a-voice-ui-bd186777b704
D.School (2010). An Introduction to Design Thinking PROCESS GUIDE.
Retrieved Nov 23, 2020, from url: https://dschool-old.stanford.edu/sandbox/groups/designresources/wiki/36873/attachments/74b3d/ModeGuideBOOTCAMP2010L.pdf
Design Council (2019). What is the framework for innovation? Design Council's evolved Double Diamond. Retrieved Nov 23, 2020, from url: https://www.designcouncil.org.uk/news-opinion/what-framework-innovation-design-councils-evolved-double-diamond
Forbes (2020, Aug 8). Alexa, Siri, Google Assistant: How the Top Smart Assistants Stack Up. Retrieved Mar 8, 2021, from url: https://www.forbes.com/sites/johnkoetsier/2020/08/08/alexa-siri-google-assistant-how-the-top-smart-assistants-stack-up/?sh=5310357e748b
George, A. (2017). Designing Voice Experience. Retrieved Apr 12, 2021, from url: https://uxdesign.cc/voice-user-experience-design-and-prototyping-for-mere-mortals-ef080c843640
Google (n.d.). Conversation design. Retrieved Dec 8, 2020, from url: https://designguidelines.withgoogle.com/conversation/conversation-design
Google Assistant (n.d.-b). Calm. Retrieved Dec 5, 2020, from url: https://assistant.google.com/services/a/uid/000000e2d659d356?hl=en_us
Google Assistant (n.d.-c). Headspace. Retrieved Dec 5, 2020, from url: https://assistant.google.com/services/a/uid/000000addca8c8f3?hl=en_us
Google Assistant (n.d.-d). Help Me Wash My Hands. Retrieved Dec 5, 2020, from url: https://assistant.google.com/services/a/uid/000000a10f912815?hl=en_us
Harwood, F. (2018). Wizard of Oz testing – a method of testing a system that does not yet exist. from url: ttps://www.simpleusability.com/inspiration/2018/08/wizard-of-oz-testing-a-method-of-testing-a-system-that-does-not-yet-exist
IDEO.org (2014). How Might We. Retrieved Mar 2, 2021, from url: http://www.designkit.org/methods/3
Interaction Design Foundation (n.d.-a). Human-Computer Interaction (HCI). Retrieved May 26, 2020, from url: https://www.interaction-design.org/literature/topics/human-computer-interaction
Interaction Design Foundation (n.d.-b). User Centered Design. Retrieved May 27, 2020, from url: https://www.interaction-design.org/literature/topics/user-centered-design
Interaction Design Foundation (n.d.-c). Design Principles. Retrieved Jan 18, 2021, from url: https://www.interaction-design.org/literature/topics/design-principles
Interaction Design Foundation (n.d.-d). Design Guidelines. Retrieved Jan 18, 2021, from url: https://www.interaction-design.org/literature/topics/design-guidelines
Interaction Design Foundation (n.d.-e). Voice User Interfaces. Retrieved May 26, 2020, from url: https://www.interaction-design.org//literature/topics/voice-user-interfaces
Morville, P. (2004). User Experience Design. Retrieved Dec 3, 2020, from url: http://semanticstudios.com/user_experience_design/
Nessler, D. (2016). How to apply a design thinking, HCD, UX or any creative process from scratch. Retrieved Mar 12, 2021, from url: https://medium.com/digital-experience-design/how-to-apply-a-design-thinking-hcd-ux-or-any-creative-process-from-scratch-b8786efbf812
Pavel (2018, Sep 25). Testing the voice application on the real users before the development. Retrieved July 25, 2021, from url: https://hackernoon.com/testing-the-voice-application-on-the-real-users-before-the-development-67560bd8a5c8
Rikke, D., & Teo, S. (2017). Define and Frame Your Design Challenge by Creating Your Point Of View and Ask “How Might We”. Interaction Design Foundation, Retrieved Mar 2, 2021, from url: https://www.interaction-design.org/literature/article/define-and-frame-your-design-challenge-by-creating-your-point-of-view-and-ask-how-might-we
Strategy Analytics (2020, May 13). 8.2% Sales Growth in Smart Speakers In Q1 2020 Defies COVID-19 Impact. Retrieved Dec 3, 2020, from url: https://news.strategyanalytics.com/press-releases/press-release-details/2020/Strategy-Analytics-82-Sales-Growth-in-Smart-Speakers-In-Q1-2020-Defies-COVID-19-Impact/default.aspx
The Guardian (2020, Apr 22). Coronavirus: UK will need social distancing until at least end of year, says Chris Whitty – video. Retrieved May 27, 2020, from url: https://www.theguardian.com/world/video/2020/apr/22/coronavirus-uk-will-need-social-distancing-until-at-least-end-of-year-says-chris-whitty-video
The Independent (2019, Apr 26). Headspace: How the Meditation App Turns Your Stressful Phone into A Source of Calm. Retrieved Dec 5, 2020, from url: https://www.independent.co.uk/life-style/gadgets-and-tech/features/headspace-meditation-app-ios-android-download-review-interview-a8888186.html
Voice Tech Podcast (2020, Mar 2). Quick Analogy: Alexa Skills vs. Google Actions. Retrieved Dec 4, 2020, from url: https://medium.com/voice-tech-podcast/i-can-talk-to-alexa-whats-your-skills-6b9274d5710e
Voicebot.ai (2018, Mar). SMART SPEAKER CONSUMER ADOPTION REPORT 2018. Retrieved Dec 3, 2020, from url: https://voicebot.ai/wp-content/uploads/2018/10/voicebot-smart-speaker-consumer-adoption-report.pdf
Voicebot.ai (2019a, Mar). SMART SPEAKER CONSUMER ADOPTION REPORT 2019. Retrieved Dec 3, 2020, from url: https://voicebot.ai/wp-content/uploads/2019/03/smart_speaker_consumer_adoption_report_2019.pdf
Voicebot.ai (2019b, Sep 5). Baidu is Reshaping Smart Speaker and Voice Assistant Market Share in China. Retrieved Dec 3, 2020, from url: https://voicebot.ai/2019/09/05/baidu-is-reshaping-smart-speaker-and-voice-assistant-market-share-in-china/
Voicebot.ai (2019c, Feb 5). Google Assistant Actions Total 4,253 in January 2019, Up 2.5x in Past Year but 7.5% the Total Number Alexa Skills in U.S. Retrieved Dec 4, 2020, from url: https://voicebot.ai/2019/02/15/google-assistant-actions-total-4253-in-january-2019-up-2-5x-in-past-year-but-7-5-the-total-number-alexa-skills-in-u-s/
Voicebot.ai (2019d). Voice Assistant Consumer Adoption Report for Healthcare 2019. Retrieved July 25, 2021, from url: https://voicebot.ai/voice-assistant-consumer-adoption-report-for-healthcare-2019/
Voicebot.ai (2020a, Mar 9). Coronavirus-Related Google Assistant Actions Blocked and Removed. Retrieved Nov 28, 2020, from url: https://voicebot.ai/2020/03/09/coronavirus-related-google-assistant-actions-blocked-and-removed/
Voicebot.ai (2020b, Mar 6). What Alexa, Siri, and Google Assistant Say About the Coronavirus. Retrieved Nov 28, 2020, from url: https://voicebot.ai/2020/03/06/what-alexa-siri-and-google-assistant-say-about-the-coronavirus/
Voicebot.ai (2020c, Jan 19). Google Assistant Actions Grew Quickly in Several Languages in 2019, Matched Alexa Growth in English. Retrieved Dec 3, 2020, from url: https://voicebot.ai/2020/01/19/google-assistant-actions-grew-quickly-in-several-languages-in-2019-match-alexa-growth-in-english/
Voicebot.ai (2020d, Oct 25). Amazon Alexa Skill Growth Has Slowed Further in 2020. Retrieved Dec 3, 2020, from url: https://voicebot.ai/2020/10/25/amazon-alexa-skill-growth-has-slowed-further-in-2020/
Voicebot.ai (2020e, Nov 5). Voice Assistant Use on Smartphones Rise, Siri Maintains Top Spot for Total Users in the U.S. Retrieved Dec 3, 2020, from url: https://voicebot.ai/2020/11/05/voice-assistant-use-on-smartphones-rise-siri-maintains-top-spot-for-total-users-in-the-u-s/
Voicebot.ai (2020f, Mar 11). Voice Industry Professionals Say Amazon Alexa is Having the Biggest Impact Followed by Google with Everyone Else Far Behind – New Report. Retrieved Dec 3, 2020, from url: https://voicebot.ai/2020/05/11/voice-industry-professionals-say-amazon-alexa-is-having-the-biggest-impact-followed-by-google-with-everyone-else-far-behind-new-report/
Voicebot.ai (2020g, May 3). Streaming Music, Questions, Weather, Timers and Alarms Remain Smart Speaker Killer Apps, Third-Party Voice App Usage Not Growing. Retrieved Dec 3, 2020, from url: https://voicebot.ai/2020/05/03/streaming-music-questions-weather-timers-and-alarms-remain-smart-speaker-killer-apps-third-party-voice-app-usage-not-growing/
Voicebot.ai (2020h, Apr). SMART SPEAKER CONSUMER ADOPTION REPORT EXECUTIVE SUMMARY 2020. Retrieved Dec 4, 2020, from url: https://research.voicebot.ai/report-list/smart-speaker-consumer-adoption-report-2020/
Voicebot.ai (2020i, Apr 15). Israeli Startup Vocalis Health is Partnering with the Government to Refine a Voice Test for Coronavirus. Retrieved Dec 14, 2020, from url: https://voicebot.ai/2020/04/15/israeli-startup-vocalis-health-is-partnering-with-the-government-to-refine-a-voice-test-for-coronavirus/
Voicebot.ai (2020j, Dec 1). Vocalis Health Completes COVID-19 Voice Test Pilot in Mumbai. Retrieved Dec 14, 2020, from url:
https://voicebot.ai/2020/12/01/vocalis-health-completes-covid-19-voice-test-pilot-in-mumbai/
Voicebot.ai (2020k, Mar 22). Apple Siri Will Now Walk Users Through the CDC COVID-19 Assessment Questions and Then Recommend Telehealth Apps, Alexa and Google Assistant Only Offer Basic Information. Retrieved July 25, 2021, from url: https://voicebot.ai/2020/03/22/apple-siri-will-now-walk-users-through-the-cdc-covid-19-assessment-questions-and-then-recommend-telehealth-apps-alexa-and-google-assistant-only-offer-basic-information/
VOX Media (2016, Jun 1). Mary Meeker's 2016 internet trends report: All the slides, plus analysis. Retrieved May 27, 2020, from url: https://www.vox.com/2016/6/1/11826256/mary-meeker-2016-internet-trends-report
World Health Organization (2020, Apr). Coronavirus disease 2019 (COVID-19) Situation Report – 73. Retrieved May 27, 2020, from url: https://www.who.int/docs/default-source/coronaviruse/situation-reports/20200402-sitrep-73-covid-19.pdf?sfvrsn=5ae25bc7_6
36氪(2017年8月22日)。為何親手做音箱? 阿里“最神秘部門”AI實驗室給出的理由讓人無法辯駁。2020年12月3日,取自 https://36kr.com/p/1721779732481
Barnett, M.(2020)。神奇的毛線(新版)〔Extra Yarn〕(柯倩華譯)。台北:小天下。(原著出版於2014)
ETtoday(2020)。彰化揪出無症狀染疫少年 陳時中揭病毒培養結果:證實居檢有效(2020年9月9日)。2020年9月10日,取自 https://ettoday.net/news/20200909/1804917.htm
Google Assistant(n.d.-a)。防疫專家。2020 年12 月4 日,取自 https://assistant.google.com/services/a/uid/0000000649c6f349?source=web
iThome(2020)。臺灣科技防疫經驗,全球搶借鏡(2020年6月1日)。2020年9月10日,取自 https://ithome.com.tw/news/137938
中央通訊社(2020)。康軒董事長不帶手機逃居檢 陳時中:擬強化監測(2020年9月10日)。2020年10月5 日,取自 https://www.cna.com.tw/news/ahel/202009090185.aspx
吳佩俞(2016 年2月 15 日)。神奇的毛線 Extra Yarn【部落格影音資料】。取自 https://www.youtube.com/watch?v=uxPzXqToe1M
沃草(2020)。武漢肺炎居家檢疫又出包?北市里長傻眼:居家檢疫名單晚五天才收到(2020年2月13)。2020年9月10日,取自 https://musou.watchout.tw/read/oOrBTuITCeDYezVJ6oe3
陳耀軒(2017年10月18日)。體驗設計新挑戰 Conversational UX 系列 「01 Voice User Interface Designer」。2020 年 4月 23 日,取自 https://link.medium.com/B67XR2P0L6
陳耀軒(2018年6月21日)。[CUI 101] 語音設計的原形測試方法。2020 年 5月 23 日,取自 https://link.medium.com/uOzZrVbaO6
魚缸(2020)。機器有AI,智能服務與人格話體驗設計。2021年4月7日,取自 https://mp.weixin.qq.com/s/Du3qI13b5__38mgNAwTHxw
華視新聞(2020年4月27日)。國內疫情6月底告一段落? 陳時中:有可能。2020年 5 月 27 日,取自 https://news.cts.com.tw/cts/life/202004/202004271998495.html
極光大數據(2019年5月6日)。阿里、小米、百度等巨頭悉數入場,智能音箱產業的百家爭鳴。2020年12月4日,取自 https://www.jianshu.com/p/8562f1e4530c
衛生福利部(2020年5月22日)。雙語聊天機器人「防疫專家」加入防疫,掌握全球疫情更給力。2020年12月5日,取自 https://www.facebook.com/mohw.gov.tw/photos/a.484593545040402/1574439279389151/
衛生福利部疾病管制署(2020a)。具感染風險民眾追蹤管理機制(2020年4月7日)。2020年9月10日,取自 http://at.cdc.tw/4Qj36D
衛生福利部疾病管制署(2020b)。國內新增兩例境外移入COVID-19確診,分別自美國及日本入境(2020年10月2日)。2020年10月4日,取自 http://at.cdc.tw/06ST60
衛生福利部疾病管制署(2020c)。雙語聊天機器人「防疫專家」加入防疫,掌握全球疫情更給力(2020年5月22日)。2020年11月28日,取自 http://at.cdc.tw/95v0zp
衛生福利部疾病管制署(2020d)。Line@疾管家因應武漢肺炎疫情,提供民眾互動及諮詢功能,歡迎民眾多加運用(2020 年1月29日)。2020年11月28日,取自 http://at.cdc.tw/Awl6L9
衛生福利部疾病管制署(2020e)。嚴重特殊傳染性肺炎疾病介紹。2020年12月2日,取自 http://at.cdc.tw/VCH80W