研究生: |
莫爾東 Melton Morrison |
---|---|
論文名稱: |
An Evaluation of NTNU’s Knowledge Management System on Undergraduates Satisfaction and Academic Performance |
指導教授: |
施正屏
Shih, Cheng-Ping |
學位類別: |
碩士 Master |
系所名稱: |
國際人力資源發展研究所 Graduate Institute of International Human Resource Developmemt |
論文出版年: | 2010 |
畢業學年度: | 98 |
語文別: | 英文 |
論文頁數: | 106 |
中文關鍵詞: | 知識管理 、知識管理系統 、知識(管理)服務 、成功與支持性的知識服務 、有效的知識服務 |
英文關鍵詞: | Knowledge management, knowledge management system, knowledge (management) service, successful and sustainable knowledge service, effective knowledge service |
論文種類: | 學術論文 |
相關次數: | 點閱:167 下載:5 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
Preservation of knowledge is probably one of the most important functions of an organization. Additionally, not only should organizations be preserving knowledge but they should also find a way to generate and capture knowledge—this is known as knowledge management (KM). Companies should not only engage in knowledge management but they should also evaluate their knowledge management systems (KMS) to asses if it is meeting the pre-established set of goals. Moreover, in organizations the KMS is seldom evaluated and it is even rarer when a university evaluates its KMS. Thus, this research aims to evaluate the Knowledge Management System (Moodle) at National Taiwan Normal University.
This research used students’ satisfaction and academic performance as indicators of the effectiveness of the knowledge service and successful and sustainable knowledge service. Therefore, this research introduces KMSAP as a theoretical framework through the integration of KMS, satisfaction and academic performance, in order to evaluate the effectiveness of the system on students. Questionnaires were issued personally to undergraduate students ranging from different departments.
Multiple regression results indicate that the Moodle system has a significant and positive effect on males and females performances combined. It also indicated that students are generally satisfied with the knowledge management service but some adjustments needs to be made to better adapt to the students needs.
Paired samples t-test found that females uses the Moodle system more often than males do and that, in return, females have better academic performance than the male students. Results from paired samples t-test also pointed out which learning style is most common among the students. With the knowledge of this the researcher made recommendations to the KM staff as to how they can adjust the system to suit the students learning styles.
The results of the descriptive statistics helped to point out what aspects of the knowledge system were students most satisfied with and some areas in which improvements needs to be made. It also gives a raw view of what students are thinking about the Moodle system.
Alavi, M. & Leidner, D. (1999). Knowledge management systems: Emerging views and practices from the field. Paper presented at the 32nd International Conference on Systems Sciences, Hawaii.
Chen, J. & I Shuo Chen, I. (2008). Select innovative indices of higher educational institutions by FAHP. Journal of American Academy of Business, 13(1), 151.
Chan, S. (1999). The impact of technology on users and the work place. In New directions for \ institutional research (pp. 3- 21). Australia: John Wiley & Sons, Inc.
Daud, S., Rahim, R., & Alimun, R. (n.d). Knowledge creation processes and innovation in academic performance: A case of Malaysian business school. Retrieved October 12, 2009 from http://74.125.155.132/scholarq=cache:9EUFibfBOLYJ:scholar.google.com/&hl=en&as_sdt=2000
Davenport, T. (1996). Some principles of knowledge management. Strategy & Business, 1, 34-40.
Davenport, T. & Prusak, L. (2000). Working knowledge: How organizations manage what they know. Boston, MA: Harvard Business School Press.
Davenport, T. & Völpel, S. (2001). The rise of knowledge towards attention management. Journal of knowledge management, 5(3), 212-222.
De Jarnet, L. (1996). Knowledge, the latest thing. Information Strategy: The Executives Journal 12(2) 3–5.
Debowski, S. (2006). Knowledge management. Australia: John Wiley & Sons, Limited.
Friehs, B. (2000). Knowledge management in education. Frankfurt, Main: Peter Lang.
Gwin, C., Elliot, V. & Chhibber, A. (2003). Sharing knowledge: Innovations and remaining
challenges. Washington D.C.: The World Bank Operations Evaluation Department.
Hagen, J. (2008). Open sesame: From student success towards faculty research contributions in
institutional repositories. Paper presented at the international Symposium on Electronic Theses and Dissertations, Aberdeen, Scotland.
Hameyer, U. (2001). Map of the knowledge. Journal for School Development, 1, 26-34.
Hameyer, U. & Strittmatter, A. (2001). Knowledge management – the new self-evident fact.
Journal for School Development, 1, 4-5.
Handzic, M. (2004). Knowledge management through the technology glass. Singapore: World Scientific Publishing.
Hasanali, F. (2002). The critical success factors of knowledge management. Retrieved July 28,
2009, from http://www.apqc.org/portal/apqc/ksn.
Hawamdeh, S. (2003). Knowledge management: Cultivating knowledge professionals. Oxford: Chandos Publishing.
Hlupic, V., Pouloudi, A., & Rzevski, G. (2002). Towards an integrated approach to knowledge management: ‘Hard’, ‘soft’ and ‘abstract’ issues. Knowledge and Process Management 9(2) 90–102.
Ju, T., Hao Fan, C., & Yu Hsin, C. (2007). Factors that affect user intention toward e-learning system – integrating information quality, system quality and habitual domain with TAM. Paper presented at the IADIS International Conference e-Learning, Toronto, Canada.
Kidd J. (2000). Us and them: Obstructing knowledge management in MNEs. In Proceedings of the Knowledge Management Conference (KMAC 2000), Birmingham, UK.
Kotler, P. & Clarke, R.N. (1987). Marketing for health care organizations. Englewood Cliffs, NJ: Prentice-Hall.
Kwok, S. (2004). Critical success factors for effective knowledge sharing in group learning. Retrieved September 24, 2009 from http://74.125.155.132/scholarq=cache:uIwsHld43JAJ:scholar.google.com/+Critical+success+factors+for+effective+knowledge+sharing+in+group+learning.+&hl=en&as_sdt=2000
Lan, W. (2003). Changes in student academic performance and perceptions of school and self before dropping out from schools. Journal of Education for Students Placed at Risk, 8(3), 309 -332.
Macintosh A. (1996). Position paper on Knowledge Asset Management. Artificial Intelligence Applications Institute, University of Edinburgh, Scotland.
Malhotra Y. (1997). Current business concerns and knowledge management. Retrieved August 6, 2009 from http://www.brint.com/interview/times.htm
Marshall N. & Brady T. (1999). Knowledge management, knowledge-guiding interests, and modes of action: Case studies from complex products and systems. In Proceedings of the Knowledge Management Conference (KMAC 2000), Birmingham, UK.
Massachusetts Institute of Technology. (2009). Facts. Retrieved October 18, 2009 from, http://web.mit.edu/facts/libraries.html
Massachusetts Institute of Technology. (2009). Accord. Retrieved October 18, 2009 from,
http://web.mit.edu/accord/mission_strategy_charter.html
Massachusetts Institute of Technology. (2009). MIT libraries. Retrieved October 18, 2009 from,
http://web.mit.edu/facts/libraries.html
Mathi, K. (2004). Key success factors for knowledge management. Germany: University of Applied Sciences.
Moore, D. McCabe, G., Duckworth, W., & Alwan, L. (2009). The practice of business statistics.
Using data for decisions. New York: W. H. Freeman and Company.Morrissey, S. (2005). The design and implementation of effective knowledge management systems. Ford Motor Company MBA Fellowship.
Murnane, R.J. & Nelson, R.R. (1984). Production and innovation when techniques are tacit: the case of education. Journal of Economic Behavior and Organization, 5, 353-373.
Nevo, D. (2003). Developing effective knowledge management. Vancouver, BC: University of British Columbia.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science 5(1), 14-37.
Obura, O. & Magara, E. (2008). Electronic information access and utilization by Makerere university students in Uganda. Evidence Based Library and Information Practice, 3(3), 39-56.
Oliver, R. (1997). Satisfaction: a behavioral perspective on the consumer. New York, NY: McGraw-Hill.
O’Sullivan, D. (2003). Online project based learning in innovation management. Education & Training, 45(2),110-117.
Peters, T. (1992). Knowledge management structures I:Taking knowledge management seriously," Liberation Management (pp. 382- 439). New York: Alfred A. Knopf.
Petrash, G. (1996). Managing knowledge assets for value. Paper presented at the Knowledge-Based Leadership Conference, Linkage Inc, Boston.
Phillips, N. & Patrick, K. (2000). Knowledge management perspectives, organizational character and cognitive style. In Proceedings of the Knowledge Management Conference (KMAC 2000), Birmingham, UK.
Piccoli, G., Ahmad, R., & Ives, B. (2000). Knowledge management in academia: A proposed framework. Information Technology and Management, 1, 229–245.
Roehl, H. (2000). Instruments of the knowledge organization. Wiesbaden: Gabler.Rowley, J. (2000). ‘Is higher education ready for knowledge management? The International Journal of Education Management, 14(7), 325-333.
Shih, C. P. & Plescan, M. (2007). Global strategies, strategic business units and the impact of a charismatic leader on IBM’s performance. Paper presented at the International Conference on Workforce Education and Development, Taipei, Taiwan.
Smith, E. (2000). Applying knowledge-enabling methods in the classroom and in the workplace. Journal of Workplace Learning, 12(6), 236-244.
Stankosky, M. (2005). Creating the discipline of knowledge management. Oxford: Elsevier Butterworth Heinemann.
Sveiby, K. (1999). What is knowledge management? Retrieved July 28, 2009 from
http://www.sveiby.com.au/KnowledgeManagement.htm
The World Bank Operations Evaluation Department. (2003). Start up of the development gateway. Washington D.C.
Wentzel, K. & Wigfield, A. (1998). Academic and social motivational influences on students'academic performance. Educational Psychology Review 10(2), 155-175.
Wilson, T. (2002). The nonsense of knowledge management. Information Research,8(1). Retrieved from http://informationr.net/ir/8-1/paper144.html
Wolfensohn, J. (1996). Annual Meeting Address of the World Bank. Washington D.C.