簡易檢索 / 詳目顯示

研究生: 蔡嘉伃
Tsai, Jia-Yu
論文名稱: The Effects of Hindrance Stressor and Challenge Stressor on Taiwanese' Turnover Intention in Technology Industry: Career Resilience as the Moderator
The Effects of Hindrance Stressor and Challenge Stressor on Taiwanese' Turnover Intention in Technology Industry: Career Resilience as the Moderator
指導教授: 林怡君
Lin, Yi-Chun
口試委員: 葉俶禎
Yeh, Chu-Chen
陳心懿
Chen, Shin-Yih
林怡君
Lin, Yi-Chun
口試日期: 2023/06/01
學位類別: 碩士
Master
系所名稱: 國際人力資源發展研究所
Graduate Institute of International Human Resource Developmemt
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 80
英文關鍵詞: career resilience, hindrance stressor, challenge stressor, turnover intention, job demands-resources model
研究方法: 量化研究
DOI URL: http://doi.org/10.6345/NTNU202300734
論文種類: 學術論文
相關次數: 點閱:105下載:20
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • ABSTRACT
    Nowadays, increasing turnover rate is a major concern for many companies because more and more employees are likely to job hop, which lead to selection and training cost. In order to have a better understanding of the phenomenon, this study investigates the antecedents contributing to the technology industry in Taiwan. The purpose of the study was to examine the effects of hindrance stressors and challenge stressors on turnover intention, along with the moderating effect of career resilience. This study tested the hypotheses with survey data collected from a convenience sample of 244 full-time employees who worked in the technology industry in Taiwan. IBM SPSS Statistics 23, AMOS 26 and Hayes PROCESS macro (Model 1) were used to run the descriptive analysis, confirmatory factor analysis and Pearson correlation analysis and verify the hypothesis results. The result demonstrated that hindrance stressors and challenge stressors are positively related to turnover intention, respectively. Furthermore, the moderation result showed that career resilience positively moderated the influence of hindrance stressors and challenge stressor on turnover intention. Drawing on the job demands-resources model (JD-R), this study filled the gap in the literature by proposing hindrance stressors and challenge stressors as job demands and career resilience as job resource towards turnover intention. The findings of the study can benefit HR professionals and managers to have a better understanding of the stressors in the workplace that causes turnover intention of employees and how to avoid those problems to retain talents.
    Keyword: career resilience, hindrance stressor, challenge stressor, turnover intention, job demands-resources model

    TABLE OF CONTENTS ABSTRACT I TABLE OF CONTENTS III LIST OF TABLES V LIST OF FIGURES VII CHAPTER I INTRODUCTION 1 Background of the Study 1 Statement of Problem 2 Purpose of the Study 3 Question of the Study 3 Definition of Key Terms 4 Significance of the Study 5 CHAPTER II LITERATURE REVIEW 7 Job Demands–Resources Model 7 Hindrance Stressor and Challenge Stressor 8 Turnover Intention 10 Hindrance Stressor, Challenge Stressor and Turnover Intention 12 Career Resilience as a Moderator 14 CHAPTER III METHODOLOGY 17 Research Framework 17 Research Hypothesis 18 Research Procedure 18 Research Sampling and Data Collection 19 Measurement 20 Control Variables 23 Pilot Test 24 Descriptive Analysis 27 Validity and Reliability 30 CHAPTER IV FINDINGS 43 Pearson’s Correlation Analysis 43 Hierarchical Linear Regression for Hypotheses 1 and 2 44 Regression-based Approach (PROCESS) 45 Result of Hypothesis Testing 51 CHAPTER V CONCLUSIONS 53 Discussions 53 Theoretical Contributions 54 Practical Contributions 55 Limitations and Recommendations 55 REFERENCE 59 APPENDIX A: QUESTIONNAIRE (ENGLISH VERSION) 70 APPENDIX B: QUESTIONNAIRE (CHINESE VERSION) 77

    REFERENCE
    Agarwal, U. A., & Gupta, V. (2018). Relationships between job characteristics, work engagement, conscientiousness and managers’ turnover intentions: A moderated-mediation analysis. Personnel Review, 47(2), 353–377. https://doi.org/10.1108/pr-09-2016-0229
    Ahmad, B., Latif, S., Bilal, A. R., & Hai, M. (2019). The mediating role of career resilience on the relationship between career competency and career success. Asia-Pacific Journal of Business Administration, 11(3), 209–231. https://doi.org/10.1108/apjba-04-2019-0079
    Antonovsky, A. (1987). Unraveling the mystery of health: How people manage stress and stay well. Jossey-Bass.
    Arora, R., & Rangnekar, S. (2014). Workplace mentoring and career resilience: An empirical test. The Psychologist-Manager Journal, 17(3), 205–220. https://doi.org/10.1037/mgr0000021
    Babakus, E., Yavas, U., & Ashill, N. J. (2010). Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation. Services Marketing Quarterly, 32(1), 17–31. https://doi.org/10.1080/15332969.2011.533091
    Bagozzi, R. P., & Yi, Y. (1991). Multitrait-multimethod matrices in consumer research. Journal of Consumer Research, 17(4), 426–439. https://doi.org/10.1086/208568
    Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
    Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223. https://doi.org/10.1108/13620430810870476
    Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2005). The crossover of Burnout and work engagement among working couples. Human Relations, 58(5), 661–689. https://doi.org/10.1177/0018726705055967
    Bakker, A. B., van Veldhoven, M., & Xanthopoulou, D. (2010). Beyond the demand-control model. Journal of Personnel Psychology, 9(1), 3–16. https://doi.org/10.1027/1866-5888/a000006
    Bao, Y., & Zhong, W. (2019). Public Service Motivation Matters: Examining the differential effects of challenge and hindrance stressors on Organizational Identification and turnover intention. Public Management Review, 23(4), 545–566. https://doi.org/10.1080/14719037.2019.1699944
    Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21(4), 391–405. https://doi.org/10.1002/(sici)1099-1379(200006)21:4<391::aid-job15>3.0.co;2-9
    Beehr, T. A., Walsh, J. T., & Taber, T. D. (1976). Relationships of stress to individually and organizationally valued states: Higher order needs as a moderator. Journal of Applied Psychology, 61(1), 35–40. https://doi.org/10.1037/0021-9010.61.1.41
    Bimrose, J., & Hearne, L. (2012). Resilience and career adaptability: Qualitative studies of adult career counseling. Journal of Vocational Behavior, 81(3), 338–344. https://doi.org/10.1016/j.jvb.2012.08.002
    Bluedorn, A. C. (1982). Managing turnover strategically. Business Horizons, 25(2), 6–12. https://doi.org/10.1016/0007-6813(82)90097-0
    Borg, N., Scott-Young, C. M., & Naderpajouh, N. (2020). Strategies for business sustainability in a collaborative economy. Strategies for Business Sustainability in a Collaborative Economy, 306–329. https://doi.org/10.4018/978-1-7998-4543-0.ch016
    Boshoff, C., & Allen, J. (2000). The influence of selected antecedents on frontline staff’s perceptions of Service Recovery Performance. International Journal of Service Industry Management, 11(1), 63–90. https://doi.org/10.1108/09564230010310295
    Bothma, F. C. (2011). The consequences of employees’ work-based identity. Unpublished DCom thesis, University of Johannesburg, Johannesburg.
    Bretz, R. D., Boudreau, J. W., & Judge, T. A. (1994). Job search behavior of employed managers. Personnel Psychology, 47(2), 275–301. https://doi.org/10.1111/j.1744-6570.1994.tb01725.x
    Byrne, Z. S. (2005). Fairness reduces the negative effects of organizational politics on turnover intentions, citizenship behavior and job performance. Journal of Business and Psychology, 20(2), 175–200. https://doi.org/10.1007/s10869-005-8258-0
    Campbell, D. T., & Fiske, D. W. (1959). Convergent and discriminant validation by the multitrait-multimethod matrix. Psychological Bulletin, 56(2), 81–105. https://doi.org/10.1037/h0046016
    Carmines, E. G., & McIver, J. P. (1981). Analyzing models with unobserved variables: Analysis of covariance structures. In Social Measurement: Current Issues, 65–115.
    Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 65–74. https://doi.org/10.1037/0021-9010.85.1.65
    Chang, S.-J., van Witteloostuijn, A., & Eden, L. (2010). From the editors: Common method variance in International Business Research. Journal of International Business Studies, 41(2), 178–184. https://doi.org/10.1057/jibs.2009.88
    Chien, C.-F., & Chen, L.-F. (2007). Using rough set theory to recruit and retain high-potential talents for semiconductor manufacturing. IEEE Transactions on Semiconductor Manufacturing, 20(4), 528–541. https://doi.org/10.1109/tsm.2007.907630
    Cohen, S. (1980). Aftereffects of stress on Human Performance and Social Behavior: A Review of research and theory. Psychological Bulletin, 88(1), 82–108. https://doi.org/10.1037/0033-2909.88.1.82
    Collard, B. A., Epperheimer, J. W., & Saign, D. (1996). Career Resilience in a Changing Workplace.
    Connelly, L. M. (2011). Cronbach’s alpha. Medsurg Nursing, 20(1), 45–47.
    Cooper, B., Wang, J., Bartram, T., & Cooke, F. L. (2018). Well-being-oriented human resource management practices and employee performance in the Chinese banking sector: The role of Social Climate and resilience. Human Resource Management, 58(1), 85–97. https://doi.org/10.1002/hrm.21934
    Cooper, C. L., Dewe, P. J., & O’Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Sage.
    Crampton, S. M., & Wagner, J. A. (1994). Percept-percept inflation in microorganizational research: An investigation of prevalence and effect. Journal of Applied Psychology, 79(1), 67–76. https://doi.org/10.1037/0021-9010.79.1.67
    Crane, M. F., & Searle, B. J. (2016). Building resilience through exposure to stressors: The effects of challenges versus hindrances. Journal of Occupational Health Psychology, 21(4), 468–479. https://doi.org/10.1037/a0040064
    Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and Burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 834–848. https://doi.org/10.1037/a0019364
    Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297–334. https://doi.org/10.1007/bf02310555
    Day, R., & Allen, T. D. (2004). The relationship between career motivation and self-efficacy with protégé career success. Journal of Vocational Behavior, 64(1), 72–91. https://doi.org/10.1016/s0001-8791(03)00036-8
    Demerouti, E., & Bakker, A. B. (2011). The job demands–resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2), 01–09. https://doi.org/10.4102/sajip.v37i2.974
    Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499
    DeTienne, K. B., Agle, B. R., Phillips, J. C., & Ingerson, M.-C. (2012). The impact of moral stress compared to other stressors on employee fatigue, job satisfaction, and turnover: An empirical investigation. Journal of Business Ethics, 110(3), 377–391. https://doi.org/10.1007/s10551-011-1197-y
    Dijkhuizen, J., Gorgievski, M., van Veldhoven, M., & Schalk, R. (2016). Feeling successful as an entrepreneur: A job demands — resources approach. International Entrepreneurship and Management Journal, 12(2), 555–573. https://doi.org/10.1007/s11365-014-0354-z
    Dollard, M. F., Winefield, H. R., Winefield, A. H., & Jonge, J. (2000). Psychosocial job strain and productivity in Human Service Workers: A test of the demand-control-support model. Journal of Occupational and Organizational Psychology, 73(4), 501–510. https://doi.org/10.1348/096317900167182
    Firth, L., Mellor, D. J., Moore, K. A., & Loquet, C. (2004). How can managers reduce employee intention to quit? Journal of Managerial Psychology, 19(2), 170–187. https://doi.org/10.1108/02683940410526127
    Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39. https://doi.org/10.2307/3151312
    Glass, N. (2007). Investigating women nurse academics’ experiences in universities: The importance of hope, optimism, and career resilience for workplace satisfaction. Annual Review of Nursing Education, 5, 111.
    Glavin, K. W., Haag, R. A., & Forbes, L. K. (2017). Fostering career adaptability and resilience and promoting employability using life design counseling. Psychology of Career Adaptability, Employability and Resilience, 433–445. https://doi.org/10.1007/978-3-319-66954-0_25
    Grant, L., & Kinman, G. (2012). Enhancing wellbeing in Social Work Students: Building Resilience in the next generation. Social Work Education, 31(5), 605–621. https://doi.org/10.1080/02615479.2011.590931
    Greyling, J., & Stanz, K. (2010). Turnover of nursing employees in a Gauteng hospital group. SA Journal of Industrial Psychology, 36(1). https://doi.org/10.4102/sajip.v36i1.850
    Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate Data Analysis (5th ed.). Prentice-Hall.
    Han, Y., Chaudhury, T., & Sears, G. J. (2021). Does career resilience promote subjective well-being? mediating effects of career success and work stress. Journal of Career Development, 48(4), 338–353. https://doi.org/10.1177/0894845319851875
    Harrison, D. A., McLaughlin, M. E., & Coalter, T. M. (1996). Context, cognition, and common method variance: Psychometric and verbal protocol evidence. Organizational Behavior and Human Decision Processes, 68(3), 246–261. https://doi.org/10.1006/obhd.1996.0103
    Hayes, A. F., Montoya, A. K., & Rockwood, N. J. (2017). The analysis of mechanisms and their contingencies: Process versus structural equation modeling. Australasian Marketing Journal, 25(1), 76–81. https://doi.org/10.1016/j.ausmj.2017.02.001
    Hendrix, W., Robbins, T., Miller, J., & Summers, T. (1998). Effects of procedural and distributive justice on factors predictive of turnover. Journal of Social Behavior and Personality, 13(4), 611–632.
    Hirschi, A., & Valero, D. (2015). Career adaptability profiles and their relationship to adaptivity and adapting. Journal of Vocational Behavior, 88, 220–229. https://doi.org/10.1016/j.jvb.2015.03.010
    Hobfoll, S. E. (2001). The influence of culture, community, and the nested‐self in the stress process: Advancing conservation of resources theory. Applied Psychology, 50(3), 337–421. https://doi.org/10.1111/1464-0597.00062
    Houkes, I., Janssen, P. P. M., Jonge, J., & Bakker, A. B. (2003). Specific determinants of intrinsic work motivation, emotional exhaustion and turnover intention: A Multisample Longitudinal Study. Journal of Occupational and Organizational Psychology, 76(4), 427–450. https://doi.org/10.1348/096317903322591578
    Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55. https://doi.org/10.1080/10705519909540118
    Iverson, R. D., Olekalns, M., & Erwin, P. J. (1998). Affectivity, organizational stressors, and absenteeism: A causal model of burnout and its consequences. Journal of Vocational Behavior, 52(1), 1–23. https://doi.org/10.1006/jvbe.1996.1556
    Jamal, M. (2016). Job stress and job performance relationship in challenge-hindrance model of stress: An empirical examination in the Middle East. Pakistan Journal of Commerce and Social Sciences (PJCSS), 10(3), 404–418.
    Janas, M. (2002). Build resiliency. Intervention in School and Clinic, 38(2), 117–121. https://doi.org/10.1177/10534512020380020801
    Jaros, S. J., Jermier, J. M., Koehler, J. W., & Sincich, T. (1993). Effects of continuance, affective, and moral commitment on the withdrawal process: An evaluation of eight structural equation models. Academy of Management Journal, 36(5), 951–995. https://doi.org/10.5465/256642
    Jex, S. M. (1998). Stress and job performance: Theory, research, and implications for managerial practice. Sage.
    Jones, T. M., Felps, W., & Bigley, G. A. (2007). Ethical theory and stakeholder-related decisions: The role of stakeholder culture. Academy of Management Review, 32(1), 137–155. https://doi.org/10.5465/amr.2007.23463924
    Joseph, J. (2013). Resilience as embedded neoliberalism: A Governmentality approach. Resilience, 1(1), 38–52. https://doi.org/10.1080/21693293.2013.765741
    Judge, T. A., Boudreau, J. W., & Bretz, R. D. (1994). Job and life attitudes of male executives. Journal of Applied Psychology, 79(5), 767–782. https://doi.org/10.1037/0021-9010.79.5.767
    Jumelet, J. M., Gorgievski, M. J., & Bakker, A. B. (2020). Understanding business owners’ challenge and Hindrance appraisals. Journal of Managerial Psychology, 37(5), 404–424. https://doi.org/10.1108/jmp-11-2019-0661
    Jung, H. S., & Yoon, H. H. (2014). Antecedents and consequences of employees’ job stress in a foodservice industry: Focused on emotional labor and turnover intent. International Journal of Hospitality Management, 38, 84–88. https://doi.org/10.1016/j.ijhm.2014.01.007
    Kline, R. B. (2005). Principles and practice of structural equation modeling (2nd ed.). The Guilford Press.
    Kornhaber, R. A., & Wilson, A. (2011). Building resilience in burns nurses: A descriptive phenomenological inquiry. Journal of Burn Care & Research, 32(4), 481–488. https://doi.org/10.1097/bcr.0b013e3182223c89
    Latack, J. C. (1986). Coping with job stress: Measures and future directions for scale development. Journal of Applied Psychology, 71(3), 377–385. https://doi.org/10.1037/0021-9010.71.3.377
    Layne, C. M., Hohenshil, T. H., & Singh, K. (2004). The relationship of occupational stress, psychological strain, and coping resources to the turnover intentions of rehabilitation counselors. Rehabilitation Counseling Bulletin, 48(1), 19–30. https://doi.org/10.1177/00343552040480010301
    Lazarus, R. S. (1995). Psychological stress in the workplace. In R. Crandall, & P. L. Perrewe (Eds.), Occupational stress (pp. 3–14). Taylor and Francis.
    Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer.
    Lee, K. E., & Shin, K. H. (2005). Job burnout, engagement and turnover intention of dietitians and chefs at a contract foodservice management company. Journal of Community Nutrition, 7, 100–106.
    Lengelle, R., Van der Heijden, B. I., & Meijers, F. (2017). The foundations of career resilience. Psychology of Career Adaptability, Employability and Resilience, 29–47. https://doi.org/10.1007/978-3-319-66954-0_3
    LePine, J. A., LePine, M. A., & Jackson, C. L. (2004). Challenge and hindrance stress: Relationships with exhaustion, motivation to learn, and learning performance. Journal of Applied Psychology, 89(5), 883–891. https://doi.org/10.1037/0021-9010.89.5.883
    Lepine, J. A., Podsakoff, N. P., & Lepine, M. A. (2005). A meta-analytic test of the challenge stressor–hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48(5), 764–775. https://doi.org/10.5465/amj.2005.18803921
    Leppert, K., Koch, B., Brähler, E., & Strauß, B. (2008). Die Resilienzskala (RS) – Überprüfung der Langform RS-25 und einer Kurzform RS-13. Klinische Diagnostik Und Evaluation, 1(2), 226–243.
    Lock, R. H., & Janas, M. (2002). Build resiliency. Intervention in School and Clinic, 38(2), 117–121. https://doi.org/10.1177/10534512020380020801
    London, M. (1983). Toward a theory of career motivation. Academy of Management Review, 8(4), 620–630. https://doi.org/10.5465/amr.1983.4284664
    London, M. (1993). Relationships between career motivation, empowerment and support for career development. Journal of Occupational and Organizational Psychology, 66(1), 55–69. https://doi.org/10.1111/j.2044-8325.1993.tb00516.x
    Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23(6), 695–706. https://doi.org/10.1002/job.165
    Luthans, F., Vogelgesang, G. R., & Lester, P. B. (2006). Developing the psychological capital of resiliency. Human Resource Development Review, 5(1), 25–44. https://doi.org/10.1177/1534484305285335
    MacCallum, R. C., Browne, M. W., & Sugawara, H. M. (1996). Power analysis and determination of sample size for covariance structure modeling. Psychological Methods, 1(2), 130–149. https://doi.org/10.1037/1082-989x.1.2.130
    Maree, K. (2017). Psychology of career adaptability, employability and resilience. Springer.
    Marin, G., & Marin, B. V. O. (1991). Research with Hispanic populations: Applied Social Research Series (Vol. 23). Sage Publications.
    Matteson, M. T., & Ivancevich, J. M. (1987). Controlling work stress: Effective human resource and management strategies. Jossey-Bass.
    McCauley, C. D., Ruderman, M. N., Ohlott, P. J., & Morrow, J. E. (1994). Assessing the developmental components of managerial jobs. Journal of Applied Psychology, 79(4), 544–560. https://doi.org/10.1037/0021-9010.79.4.544
    Michie, S. (2002). Causes and management of stress at work. Occupational and Environmental Medicine, 59(1), 67–72. https://doi.org/10.1136/oem.59.1.67
    Micklethwait, J., & Wooldridge, A. (1996). The witch doctors. Random House.
    Mishra, P., & McDonald, K. (2017). Career resilience: An integrated review of the empirical literature. Human Resource Development Review, 16(3), 207–234. https://doi.org/10.1177/1534484317719622
    Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237–240. https://doi.org/10.1037/0021-9010.62.2.237
    Mobley, W. H. (1982). Some unanswered questions in turnover and withdrawal research. Academy of Management Review, 7(1), 111–116. https://doi.org/10.5465/amr.1982.4285493
    Moore, K. A. (2002). Hospital restructuring: impact on nurses mediated by social support and a perception of challenge. Journal of Health and Human Services Administration, 490–516.
    Mughal, S., Walsh, J., & Wilding, J. (1996). Stress and work performance: The role of trait anxiety. Personality and Individual Differences, 20(6), 685–691. https://doi.org/10.1016/0191-8869(96)00025-6
    Myers, D. R., Rogers, R., LeCrone, H. H., Kelley, K., & Scott, J. H. (2018). Work life stress and career resilience of Licensed Nursing Facility Administrators. Journal of Applied Gerontology, 37(4), 435–463. https://doi.org/10.1177/0733464816665207
    Nahrgang, J. D., Morgeson, F. P., & Hofmann, D. A. (2011). Safety at work: A meta-analytic investigation of the link between job demands, job resources, Burnout, engagement, and safety outcomes. Journal of Applied Psychology, 96(1), 71–94. https://doi.org/10.1037/a0021484
    Nunnally, J. C. (1978). Psychometric theory (2nd ed.). McGraw-Hill.
    O’Leary, V. E. (1998). Strength in the face of adversity: Individual and social thriving. Journal of Social Issues, 54(2), 425–446. https://doi.org/10.1111/j.1540-4560.1998.tb01228.x
    Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential Challenge Stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92(2), 438–454. https://doi.org/10.1037/0021-9010.92.2.438
    Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531–544. https://doi.org/10.1177/014920638601200408
    Price, J. L. (1977). Study of turnover. Iowa State University Press.
    Roodt, G., & Bothma, F. C. (1997). Die Koste Van Vrywillige, Beheerbare Arbeidomset [The cost of voluntary, controlable labour turnover]. SA Journal of Industrial Psychology, 23(1). https://doi.org/10.4102/sajip.v23i1.619
    Rudolph, C. W., Lavigne, K. N., & Zacher, H. (2017). Career adaptability: A meta-analysis of relationships with measures of adaptivity, adapting responses, and adaptation results. Journal of Vocational Behavior, 98, 17–34. https://doi.org/10.1016/j.jvb.2016.09.002
    Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217–1227. https://doi.org/10.1037/0021-9010.90.6.1217
    Salisu, I., Hashim, N., & Galadanchi, A. H. (2019). Social Capital and Entrepreneurial Career Resilience: The role of Entrepreneurial Career Commitment. Management Science Letters, 139–154. https://doi.org/10.5267/j.msl.2018.10.009
    Sargent, L. D., & Terry, D. J. (2000). The moderating role of social support in Karasek’s job strain model. Work & Stress, 14(3), 245–261. https://doi.org/10.1080/02678370010025568
    Savickas, M. L. (2013). Career construction theory and practice. Career Development and Counseling: Putting Theory and Research to Work, 2, 144–180.
    Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and Engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
    Seibert, S. E., Kraimer, M. L., & Heslin, P. A. (2016). Developing career resilience and adaptability. Organizational Dynamics, 45(3), 245–257. https://doi.org/10.1016/j.orgdyn.2016.07.009
    Sonnentag, S., & Frese, M. (2003). Stress in organizations. John Wiley & Sons, Inc.
    Spector, P. E. (1987). Method variance as an artifact in self-reported affect and perceptions at work: Myth or significant problem? Journal of Applied Psychology, 72(3), 438–443. https://doi.org/10.1037/0021-9010.72.3.438
    Spector, P. E., Dwyer, D. J., & Jex, S. M. (1988). Relation of job stressors to affective, health, and performance outcomes: A comparison of multiple data sources. Journal of Applied Psychology, 73(1), 11–19. https://doi.org/10.1037/0021-9010.73.1.11
    Steel, R. P., & Ovalle, N. K. (1984). A review and meta-analysis of research on the relationship between behavioral intentions and employee turnover. Journal of Applied Psychology, 69(4), 673–686. https://doi.org/10.1037/0021-9010.69.4.673
    Steensma, H., Van Breukelen, W., & Sturm, M. (2004). Studying employee turnover by splitting up the usual comparison group. Journal of Individual Employment Rights, 11(3), 211–227. https://doi.org/10.2190/46u9-t06l-8m32-pefm
    Steiger, J. H. (2007). Understanding the limitations of global fit assessment in structural equation modeling. Personality and Individual Differences, 42(5), 893–898. https://doi.org/10.1016/j.paid.2006.09.017
    Sulu, S., Ceylan, A., & Kaynak, R. (2010). Work alienation as a mediator of the relationship between organizational injustice and organizational commitment: Implications for healthcare professionals. International Journal of Business and Management, 5(8). https://doi.org/10.5539/ijbm.v5n8p27
    Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259–293.
    Thomas, L. T., & Ganster, D. C. (1995). Impact of family-supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology, 80(1), 6–15. https://doi.org/10.1037/0021-9010.80.1.6
    Tien, H.-L. S., & Wang, Y.-C. (2017). Career Adaptability, Employability, and Career Resilience of Asian people. Psychology of Career Adaptability, Employability and Resilience, 299–314. https://doi.org/10.1007/978-3-319-66954-0_18
    Tongchaiprasit, P., & Ariyabuddhiphongs, V. (2016). Creativity and turnover intention among Hotel chefs: The mediating effects of job satisfaction and job stress. International Journal of Hospitality Management, 55, 33–40. https://doi.org/10.1016/j.ijhm.2016.02.009
    Tourangeau, R., Rips, L. J., & Rasinski, K. (2000). The Psychology of Survey Response. Cambridge University Press.
    Ullman, J. B. (2006). Structural equation modeling: Reviewing the basics and moving forward. Journal of Personality Assessment, 87(1), 35–50. https://doi.org/10.1207/s15327752jpa8701_03
    Van den Broeck, A., De Cuyper, N., De Witte, H., & Vansteenkiste, M. (2010). Not all job demands are equal: Differentiating job hindrances and job challenges in the job demands–resources model. European Journal of Work and Organizational Psychology, 19(6), 735–759. https://doi.org/10.1080/13594320903223839
    Van Dyk, J. (2016). The mediating effect of a psychological wellbeing profile in the bullying and turnover intention relation. Unpublished Doctoral Thesis, University of South Africa, Pretoria, South Africa.
    Van Knippenberg, D., & Schie, E. C. (2000). Foci and correlates of organizational identification. Journal of Occupational and Organizational Psychology, 73(2), 137–147. https://doi.org/10.1348/096317900166949
    Van Vuuren, L. J., & Fourie, C. (2000). Career anchors and career resilience: Supplementary constructs? SA Journal of Industrial Psychology, 26(3). https://doi.org/10.4102/sajip.v26i3.714
    Verbruggen, M., & Sels, L. (2008). Can career self-directedness be improved through counseling? Journal of Vocational Behavior, 73(2), 318–327. https://doi.org/10.1016/j.jvb.2008.07.001
    Vough, H. C., & Caza, B. B. (2017). Where do I go from here? Sensemaking and the construction of growth-based stories in the wake of denied promotions. Academy of Management Review, 42(1), 103–128. https://doi.org/10.5465/amr.2013.0177
    Waterman, R. H. J., Waterman, J. A., & Collard, B. A. (1994). Toward a career resilient workforce. Harvard Business Review, 72, 87–95.
    Waugh, C. E., Thompson, R. J., & Gotlib, I. H. (2011). Flexible emotional responsiveness in trait resilience. Emotion, 11(5), 1059–1067. https://doi.org/10.1037/e634112013-065
    Westman, M., Hobfoll, S. E., Chen, S., Davidson, O. B., & Laski, S. (2005). Organizational stress through the lens of conservation of resources (COR) theory. Research in Occupational Stress and Well-Being, 167–220. https://doi.org/10.1016/s1479-3555(04)04005-3
    Wheeler, A. R., Gallagher, V. C., Brouer, R. L., & Sablynski, C. J. (2007). When person‐organization (mis)fit and (dis)satisfaction lead to turnover. The moderating role of perceived job mobility. Journal of Managerial Psychology, 22(2), 203–219. https://doi.org/10.1108/02683940710726447
    Wood, S. J., & Michaelides, G. (2016). Challenge and hindrance stressors and wellbeing-based work–nonwork interference: A diary study of portfolio workers. Human Relations, 69(1), 111–138. https://doi.org/10.1177/0018726715580866
    Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14(2), 121–141. https://doi.org/10.1037/1072-5245.14.2.121
    Youssef, C. M., & Luthans, F. (2007). Positive organizational behavior in the Workplace. Journal of Management, 33(5), 774–800. https://doi.org/10.1177/0149206307305562
    Zapf, D., Dormann, C., & Frese, M. (1996). Longitudinal Studies in Organizational Stress Research: A review of the literature with reference to methodological issues. Journal of Occupational Health Psychology, 1(2), 145–169. https://doi.org/10.1037/1076-8998.1.2.145
    Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. Journal of Marketing, 52(2), 35. https://doi.org/10.2307/1251263
    Zhao, X. P., Liu, L., & Zhang, C. Z. (2003). A Multi-Variables Analysis on Factors Influencing Turnover Intention. China Soft Science, 18(3), 71–73.

    下載圖示
    QR CODE